This page provides information relating to how our team handle any information provided to us by website visitors and people enquiring about our services, either by email or by phone.
How we handle the information that people give us in appointment is detailed in another document that is sent to families before the first appointment.
Oxford Clinical Psychology (OCP) is committed to ensuring that your privacy is protected. We have outlined below how we go about doing this. This policy covers our use of personal information that is collected when you use our website and use it to contact us by email or by phone.
We may change this policy from time to time by updating this page. We encourage you to check this page regularly to ensure you are happy with any changes made. This policy was last updated on 25 March 2018.
What personal information we may collect:
You may be asked to provide personal information about yourself (and your child in the case of a query about a child), for example:
Child’s name (if applicable)
Contact information (including email address)
Date of birth
Where you live
Other information relevant to an enquiry or referral
Health insurance information
When you supply any personal information to Oxford Clinical Psychology we have a legal obligation towards you in the way we use that data. We must collect the information fairly, that is, we must explain to you how we will use it and tell you if we want to pass on the information to anyone else. When using your personal information OCP will act in accordance with all current legislation.
What we do with the information we obtain:
We require personal information to understand your needs and provide you with the best service, and additionally, for the following particular reasons:
- Internal record keeping
- To improve the services we provide to you
- From time to time, we may also use your information to contact you to ask you to provide feedback to us in order to improve the service that we offer. We may contact you by post, phone or email.
- We may use the information to customise the website according to your needs and requirements.
Do we give your information to anyone else?
We will not sell, distribute or lease your personal information to third parties. We will only share information you provide to us with other professionals (e.g. a GP) with your permission unless we are required to do so by law. Any personal information we request from you will be safeguarded under the General Data Protection Regulation (GDPR).
Access to your personal information
You have a right to request a copy of the personal information that OCP holds about you and have any inaccuracies corrected. We reserve the right to make a nominal charge for such information requests. Any such requests should be made to this email address:
We are committed to keeping your information safe and secure.
In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect
Links to other websites
Our website contains links to other websites which may be of interest to you.
Once you have left our website, you should note that we do not have any control over that other website. Therefore, we are not responsible for the protection and privacy of any information that you provide whilst visiting other such sites and this privacy notice does not govern such sites. Please check the individual privacy notice for websites you visit.
Nicola Smith the data controller for Oxford Clinical Psychology (“OCP”). This means that any personal data you provide to Oxford Clinical Psychology is controlled by Nicola Smith.
Nicola Smith is registered with the ICO as a data controller.